Privacy Policy

Susttainability Inc

Last Updated: January 15, 2026

Introduction

Susttainability Inc ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (https://susttainability.com) or engage with us through other business communications.

Information We Collect

We may collect the following information when you interact with us: name, email address, phone number (including mobile), company name, job title, message content from inquiries, and information about your business needs related to sustainable materials.

How We Use Your Information

We use the information you provide to respond to your inquiries, coordinate meetings and appointments, provide updates on projects, trials, or business matters relevant to your inquiry, send time-sensitive business communications, share information about our products and services, and improve our services.

SMS/Text Messaging Terms

When you provide your mobile phone number and consent to receive SMS/text messages from Susttainability Inc, the following terms apply:

Types of Messages: We use SMS exclusively for interpersonal business communication — including meeting coordination, appointment confirmations, follow-ups on business inquiries, and time-sensitive project updates. We do not use SMS for marketing or promotional purposes.

Message Frequency: Message frequency varies based on business needs; typically no more than 10 messages per month to inquire about a meeting status, or an update on a trial or project.

Fees: Message and data rates may apply. Please contact your mobile carrier for details about your messaging plan.

Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. Upon receipt of your opt-out request, you will receive one final confirmation message, and no further SMS messages will be sent unless you re-consent.

Help: For assistance, reply HELP to any message or contact us at hello@susttainability.com or 423-600-5908

No Sharing of Mobile Numbers: We will not sell, rent, or share your mobile phone number with third parties for any purpose.

Email Communication Terms

When you provide your email address through our website contact form, email exchange, or other business interaction, the following terms apply:

Types of Emails: We may use email for business communications including responses to inquiries, meeting coordination, project updates, document sharing, and information about our products, services, and industry developments.

Email Frequency: Email frequency varies based on the nature of your inquiry and ongoing business relationship.

Opt-Out: You may opt out of receiving newsletter or informational emails at any time by clicking replying OPTOUT to any email or by contacting us directly. We will honor your request promptly. Please note that even if you opt out of newsletters and informational emails, we may still send transactional emails directly related to your active business inquiry or project.

No Sharing of Email Addresses: We will not sell, rent, or share your email address with third parties for their marketing purposes.

How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. Your information is stored securely in our customer relationship management system with access limited to authorized personnel.

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information only with service providers who assist us in operating our business (e.g., CRM platforms) subject to confidentiality obligations, when required by law or legal process, or to protect our rights, privacy, safety, or property.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, maintain our business relationship, or comply with legal obligations.

Your Rights

You may request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your information (subject to legal retention requirements), and opt out of SMS and/or promotional email communications at any time. To exercise these rights, contact us using the information below.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Susttainability Inc hello@susttainability.com or (423) 600-5908

Don't forget to fill in:

• Your email address
• Your phone number
• Your business address

Committed to sustainability in everything we do, including how we handle your data.